Position Summary
This role will work closely with our clients and other departments within the Recor Medical
organization. You will work on the organization that client orders are processed on-time,
products are available in the required places, invoices are prepared and sent, ERP system is up
to date and Customers (internal and external) requests are served at the satisfaction of the
customer.
Responsibilities and Duties
• Builds and maintain robust relationships with clients responsible for product and
invoices
• Responsible for managing and administering the tender process in applicable countries,
with an initial focus on France.
• Assists Manager to coordinate with internal and external departments on customer
logistics services requests
• Contact point for clients/hospital/doctors requests (supply, delivery, invoices,…)
• Assists Manager to guarantee invoice verification and process
• Generates, distributes customer reports as established by Manager
• Reports customer complaints on loss/delays and other issues in a timely manner
• Enters customer feedback into a database and follows up on common problems
• Coordinates and track products requirements between different teams involved
• Works closely with all ReCor team members (especially regional Therapy Development
Team) to ensure high quality customer experience
• Anticipates customer needs and proactively help improving Recor processes
Your profile
• Minimum of 5 years of broad front end Customer Service experience
• Experience with French Tenders (watch publications, preparation of the applications and
submit applications)
• Solid Excel skills
• Experience with an enterprise system like SAP, QAD, Netsuite, or similar
• Self-motivated and rapid learner
• Team Player & good communicator
• Customer oriented
• Result and action oriented
• Experience in Medical Device is a plus
• Fluent French, English and German (Any other language is a plus)
About us
Recor Medical Ltd. / Recor Medical Europe GmbH, headquartered in Palo Alto, CA, is an innovative medical technology company focused on transforming the management of hypertension, the leading cardiovascular risk factor in the world. Recor has pioneered the innovative, minimally invasive use of ultrasound in renal denervation to lower blood pressure in patients with hypertension. The company is focused on investing in high quality product development efforts, as well as rigorous clinical studies to create a strong foundation for future clinical adoption.
Recor Medical is a wholly-owned subsidiary of Otsuka Medical Devices Co., Ltd. Otsuka Medical Devices focuses on the global development and commercialization of endovascular therapies that provide new therapeutic options in areas where patient needs cannot be met through pharmaceutical treatment. Otsuka Medical Devices Co., Ltd. is a subsidiary of Otsuka Holdings Co., Ltd., a leading global healthcare group listed on the Tokyo Stock Exchange (JP 4578). With operations in pharmaceuticals, nutraceuticals, medical devices and other health-related businesses, the group generated worldwide sales of approximately US$13 billion in the fiscal year ending December 2021 and has a market capitalization of app. US$19 billion.
Recor Medical EMEA http://www.otsuka.com/en/
